Legal

Privacy Policy

Last updated: June 2026

Summary: We collect only the information we need to provide our waste clearance services and respond to your enquiries. We never sell your data or share it with third parties for marketing purposes.

1. Who We Are

This Privacy Policy applies to Prowaste Solutions Ltd ("we", "us", "our"), a waste clearance company based in Dagenham, London. We are the data controller responsible for your personal information.

Contact: If you have any questions about this policy or how we handle your data, please contact us at prowastesolutionsltd@outlook.com.

2. What Data We Collect

We may collect and process the following personal data:

  • Identity data — your first and last name
  • Contact data — email address, telephone number, and postcode or address
  • Enquiry data — details about the waste clearance service you are requesting
  • Technical data — IP address, browser type, device type, and pages visited (via cookies, where consent is given)
  • Communications data — any correspondence you send us by email, phone, or through our website form

3. How We Collect Your Data

We collect data in the following ways:

  • When you complete and submit our online enquiry or quote request form
  • When you contact us directly by telephone or email
  • Through cookies and similar technologies on our website (only where you have provided consent)

4. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiry and provide a quote for our services
  • To arrange and carry out waste clearance work you have booked with us
  • To communicate with you about your booking or any follow-up queries
  • To comply with our legal obligations, including waste carrier licensing requirements
  • To improve our website and services (only with your consent, via analytics cookies)

5. Our Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your data:

  • Legitimate interests — to respond to enquiries and manage our business operations
  • Contract — to fulfil a service you have requested or booked with us
  • Legal obligation — to comply with applicable laws and regulations
  • Consent — for the use of non-essential cookies and any direct marketing (which you may withdraw at any time)

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

  • With our waste disposal partners or licensed tip sites, where necessary to complete your job
  • With our IT or hosting providers who support the operation of this website, under strict data processing agreements
  • With regulatory authorities or law enforcement agencies where required by law

7. Cookies

Our website uses cookies to help it function and, where you consent, to understand how visitors use our site. Cookies are small text files stored on your device.

  • Necessary cookies — essential for the website to function. These cannot be disabled.
  • Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics). Only set with your consent.
  • Marketing cookies — used to show relevant ads. Only set with your consent.

You can manage or withdraw your cookie preferences at any time using the cookie settings icon on this website. For more information, visit the ICO's guide to cookies.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

  • Enquiry data — up to 12 months if no booking is made
  • Customer and job records — up to 6 years to comply with HMRC and legal requirements
  • Website analytics data — as defined by the analytics provider (typically 26 months)

9. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

  • Right of access — to request a copy of the data we hold about you
  • Right to rectification — to ask us to correct inaccurate data
  • Right to erasure — to ask us to delete your data in certain circumstances
  • Right to restrict processing — to ask us to limit how we use your data
  • Right to data portability — to receive your data in a machine-readable format
  • Right to object — to object to processing based on legitimate interests
  • Right to withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, please contact us at prowastesolutionsltd@outlook.com. We will respond within 30 days.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The date at the top of this page will always show when it was last revised. We encourage you to check this page periodically.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before submitting any personal data.